On September 22, 2026, the Tennessee Department of Commerce & Insurance announced Iris, an A.I.-powered chatbot providing high-quality customer service support for licensed Tennessee professionals 24 hours a day, seven days a week. Named for Tennessee’s state flower, Iris is built to answer licensing questions for the more than 357,000 licensees across TDCI’s Division of Regulatory Boards’ 26 regulatory programs.
Citizens can also request information about state licensing requirements and about licensed individuals and businesses. After Iris' successful soft launch in August, customers who connect with TDCI's Customer Service Center during regular business hours (Monday – Friday, 8 a.m. - 4:30 p.m. CT) or outside those days and times can receive round-the-clock support from Iris at CORE or TDCI's Regulatory Boards Division website via the chat icon.
TDCI says Iris is fluent in both English and Spanish. While Iris’s program can access individual licensees’ applications and files in the CORE database, the chatbot cannot share customers’ personal data. Iris will also tell customers when it has reached its limit of knowledge and a human representative is needed.
Commissioner Carter Lawrence called Iris “a seamless transition between traditional customer service representatives and artificial intelligence.” Assistant Commissioner Paul Hartbarger noted that professionals who may work nontraditional hours—such as real estate agents, motor vehicle salespersons, and contractors—can get help when a traditional center is closed.
The Customer Service Center is one of TDCI’s busiest sections. In 2025, 163,910 initial and renewal applications for professional licenses were processed while the Customer Service Center received 220,960 customer inquiries. Last year, the average wait time was reduced by more than four minutes, and the center maintained a 96% customer satisfaction rating.
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By All Seasons Insurance Group — informational only; no coverage or eligibility promise.
| TDCI Iris fact | Detail from the release |
|---|---|
| Audience | More than 357,000 licensees across 26 Regulatory Boards programs |
| Availability | 24 hours a day, seven days a week after August soft launch |
| Languages | English and Spanish |
| 2025 CSC volume | 163,910 applications; 220,960 inquiries; 96% satisfaction |
What is Iris according to TDCI?
TDCI describes Iris as an A.I.-powered chatbot providing customer service support for licensed Tennessee professionals 24 hours a day, seven days a week.
Who can Iris help?
TDCI says Iris answers licensing questions for more than 357,000 licensees across 26 Regulatory Boards programs, and citizens can request licensing requirement information and license lookups.
When is Iris available?
After its August soft launch, TDCI says customers connecting with the Customer Service Center during or outside Monday–Friday 8 a.m.–4:30 p.m. CT can receive round-the-clock support from Iris via CORE or the Regulatory Boards chat icon.
Does Iris share personal data from CORE?
TDCI states that while Iris can access individual licensees’ applications and files in the CORE database, the chatbot cannot share customers’ personal data.
What languages does Iris support?
TDCI says Iris is fluent in both English and Spanish.
How busy was TDCI’s Customer Service Center in 2025?
TDCI reports that in 2025 the center processed 163,910 initial and renewal applications, received 220,960 customer inquiries, reduced average wait time by more than four minutes, and maintained a 96% customer satisfaction rating.
Is this article a coverage or licensing promise?
No. It restates TDCI’s September 22, 2026 news release. Licensing answers depend on TDCI systems and human staff when Iris reaches its knowledge limit.
How can All Seasons help after reading this?
Call 865-263-1400 or visit asigtn.com/get-a-quote/ for a free personal policy review.
